What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, open a support ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To quickly process your transactions.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
However, you will still be able to place orders by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
We use Google Analytics to help track traffic on this website.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices and GDPR
Fair Information Practices and GDPR
The Fair Information Practices Principles form the backbone of privacy
law in the United States and the concepts they include have played a
significant role in the development of data protection laws around the globe.
Understanding the Fair Information Practice Principles and how they should be
implemented is critical to comply with the various privacy laws that protect
The General Data Protection
Regulation (GDPR), agreed upon by the European Parliament and
Council in April 2016, will replace the Data Protection Directive 95/46/ec in Spring 2018
as the primary law regulating how companies protect EU citizens' personal data.
Companies that are already in compliance with the Directive must ensure that
they’re compliant with the new requirements of the GDPR before it becomes
effective on May 25, 2018. Companies that fail to achieve GDPR compliance
before the deadline will be subject to stiff penalties and fines.
GDPR requirements apply to each member state of the European Union,
aiming to create more consistent protection of consumer and personal data
across EU nations. Some of the key privacy and data protection requirements of
the GDPR include:
- Requiring the consent of subjects for data processing
- Anonymizing collected data to protect privacy
- Providing data breach notifications
- Safely handling the transfer of data across borders
- Requiring certain companies to appoint a data protection officer to
oversee GDPR compliance
Simply put, the GDPR mandates a baseline set of standards for companies
that handle EU citizens’ data to better safeguard the processing and movement
of citizens’ personal data.
Under the GDPR, residents of the EU are entitled to the following
Transparent Information: We want to be clear how your personal
information is handled. It is laid out in this policy, and you may contact
us with any questions you have.
Right to Rectification: You may update your profile at any time to
ensure accurate information. If the profile page is unavailable (for
example, due to maintenance), you may contact us using the information below or
the contact link at the bottom of this page in order to have the changes made.
Right to Transfer: You may contact us at any time to receive an
export of all your personal data we have stored.
Right to Portability: Any export of information we send you will
be in a structured, commonly used and machine-readable format.
Right to Erasure: You may contact us at any time to have your
personal data erased under certain circumstances.
Right to Restriction of Processing: You may contact us to restrict processing
under the conditions laid out in the GDPR, such as incorrect information
entered, you oppose the processing but prefer restriction instead of erasure,
or we no longer need your information for processing, but require it for
defense of legal claims.
Right to Notification Regarding Restriction or Erasure: We will
notify you and any third-party recipient when any requests for erasure or
restriction made by you have been completed.
Right to Object: You have the right to object (on grounds that relate to
you personally) at any time to processing of data based on point e or f of
Article 6 in the GDPR.
Automated individual decision making: You have the right to not be
included in automated decisions (including profiling) that might produce a
legal effect concerning you, or that would affect you in a significant way.
In order to be in line with Fair Information Practices and GDPR we will
take the following responsive action, should a data breach occur:
We will notify you via email
• Within 72 hours
We will notify the users via in-site notification
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.