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Return Policy

Returns Policy

Any product purchased through can be returned within 30 days of purchase, for any reason, for a full refund within 30 days of delivery of your shipment.

Request an RMA number here:

You are responsible for shipping the product back to us.  If the return is a result of our error, we will refund the shipping cost of the return.

The final decision on whether the return is a result of our error will be determined by Retract-A-Bit Inc. and no other party.

We can only process returns and refunds for items purchased at

Refunds will not be issued for returned damaged items unless it is proven that the item arrived damaged.  

A damaged item can also be exchanged (we will refund the return shipping cost in this case) for an replacement item.

Retract-A-Bit will be closed for the holidays starting at 12:00 PM EST on Wednesday December 21, 2023. Orders placed after that date and time will not ship until we return on January 8, 2024. Have a safe and happy holidays!