Any product purchased through retractabit.com can be returned within 30 days of purchase, for any reason, for a full refund within 30 days of delivery of your shipment.
Request an RMA number here: https://retractabit.com/index.php?route=account/return/add
You are responsible for shipping the product back to us. If the return is a result of our error, we will refund the shipping cost of the return.
The final decision on whether the return is a result of our error will be determined by Retract-A-Bit Inc. and no other party.
We can only process returns and refunds for items purchased at retractabit.com.
Refunds will not be issued for returned damaged items unless it is proven that the item arrived damaged.
A damaged item can also be exchanged (we will refund the return shipping cost in this case) for an replacement item.